How do I get help with my Corjl Prints order?

If you placed an order through Corjl Prints, our fulfillment partners and support team are here to ensure you receive a high-quality product and a smooth experience from start to finish.

Below you’ll find answers to common questions about order status, shipping, edits, reprints, refunds, and how to contact us if you need additional support.

📬 How do I contact support about my Corjl Prints order?

For help with any Corjl Prints order, please email our dedicated support team:

👉 support@corjlprints.com (real humans are monitoring our support channel 7 days/week).

Include the following so we can assist you faster:

Your Order Number
The email address used at checkout
A brief description of the issue
Photos (if something arrived damaged or incorrect)

Frequently Asked Questions (FAQ)

🧾 Where can I find my order number?

Your order number is included in:

Your Corjl Prints order confirmation email
Your shipping confirmation email (once shipped)

If you can’t find it, send us the email used during checkout and we’ll look it up for you.

🚚 How do I check the status of my shipment?

Once your order ships, you’ll receive a tracking link by email.

If you didn’t receive a tracking email:

Check your spam/junk folder.
Search your inbox for “Corjl Prints” or “Your order has shipped”.
If still missing, contact support and we’ll resend it.

⏱️ How long does printing and shipping take?

Processing + shipping times vary by product type and location:

Standard Production Time

Most items: 2-3 business days (2-4 during holidays).

Standard Shipping (U.S.):

Time varies, depending on the shipping method.
Rush upgrades (when available) will be shown at checkout.

✏️ Can I change my design after I place the order?

You’ll receive three emails about your Corjl Prints order:

Order Confirmation – sent immediately after purchase
Production Notification – sent as soon as your order enters production
Shipping Confirmation – sent once your order ships

If you need to make a change or cancel the order, please act as quickly as possible. Orders often move into production very fast — sometimes within minutes. Once you receive the production email, the order is locked in and can no longer be changed or canceled.

If your order has not gone into production yet, we may be able to help. Please:

Contact support immediately with your order number
Let us know what needs to be updated

If production hasn’t started, we’ll do our best to pause or update the file before it moves forward.

🖼️ Why do I only see one thumbnail in my order confirmation?

Seeing only one thumbnail in your order confirmation is normal. Corjl Prints shows a preview of the first page only, even if your design has multiple pages or a front and back. This does not mean only one side was ordered — the full file you designed (all pages) is sent to production.

If you ever want to confirm the full file, feel free to contact support with your order number.

❌ Can I cancel my order?

Orders can only be canceled before production begins.

If your order is already printing or has shipped, cancellation isn’t possible.

📦 What if my order arrives damaged, incorrect, or poor quality?

We will help fix the issue quickly.

Please send the following to support@corjlprints.com

A photo of the item
A photo of the packaging (if damaged)
A brief explanation of the problem

We will investigate and provide a reprint or refund when appropriate.

🔁 Can I request a reprint?

Yes—reprints are available in the following situations:

Items arrived damaged
The print quality is not correct
The order is incorrect compared to your approved design

Customer-submitted design errors (misspellings, wrong dates, incorrect images, etc.) are not eligible for free reprints.

📮 My order was marked “Delivered,” but I didn’t receive it. What do I do?

Please do the following first:

Check with household members or neighbors
Look for a delivery notice
Wait 24 hours—carriers sometimes mark packages early

If still missing, contact us and we’ll help initiate a carrier investigation.

🌎 Do you ship internationally?

Not yet. We may expand to international locations soon.